FREQUENTLY ASKED QUESTIONS

• WIFI and Cable TV
• Towels, bed linen and hairdryer
• Shampoo, body wash and conditioner
• Our gathering hub with firepit, outdoor seating, picnic tables and BBQs
• Air conditioning
• Parking
• A 43” Samsung Frame Art TV
• New beds and mattresses
• Coffee 
• Keyless entry with your door code texted or emailed to you before your arrival so a late night check in is no problem.

• We require 7 days notice for cancellations, with the exception of the 4-bedroom lakefront suite, which requires 30 days notice for cancellation.
• Cancellations within 7 days of your stay incur a one-night cancellation fee.
• Early departures are non-refundable.

Yes! Use our booking system to reserve multiple rooms or contact us with any questions along the way.

You bet! Kettle Valley Beach Resort has a few rooms that we allow for pets. A maximum of two dogs are allowed per room (up to 30 lbs.), requiring prior approval. A charge of $15 per pet per night is due at booking. Just make sure your furry friends do their business off-site and stay on a leash when outside the room. Pets cannot be left unattended in rooms at any time. Service animals are welcome and are exempt from fees.

We do not. Smoking is not permitted at Kettle Valley Beach Resort. This applies to tobacco, cannabis and vaping, and all electronic delivery systems. 

Wi-Fi is included in the price of your room.

• Yes, there is one parking stall per room for registered guests. Parking is unassigned.
• No trailers, boats or over height (8′) vehicles.

You can find more information on our Cancellation Policy page, or contact us directly with any questions. We look forward to seeing you!

You will need proper footwear for all activities, sunscreen, hat, a helmet for cycling (or you may rent one from us), and proper clothing for cycling or kayaking. Bring a backpack to carry your belongings.

Yes! We can create custom tours for your group. Please contact [email protected] for more information.

Please follow a code of conduct to ensure respect for the environment and other people. Make sure:

• You are in shape to participate and do not have any physical conditions or disabilities that could be a hazard to yourself or others.
• Respect the laws and customs of Penticton and BC.
• Follow any environmental guidelines and regulations encountered.
• Respect the rights and privacy of others.
• If you’re with a group, please respect the decisions of your guide as they are acting in your best interests.
• Understand that the weather is out of our control – keep a positive attitude.
• Wear your helmet on a bike and your life jacket in your kayak.
• In the Province of British Columbia, the legal drinking age is 19 years of age. If you drink alcohol, please act responsibly.

No excessive drinking while riding – please be respectful of others. No smoking while riding as Penticton has a high fire hazard risk. Keep to the cycling rules and stay right on the Kettle Valley Railway with no excessive speed as it’s a multi-use trail.

Whilst pandemic restrictions are lifting, we ask that you abide by requests and protocols by individual businesses, events and locations. We recommend that you bring your own masks and hand sanitizer. Please do not travel to Penticton if you display any symptoms of COVID-19 or have been exposed to anyone testing positive in the 3 days prior to your visit.

Above all, be kind and respectful – it’s the Canadian way.